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維修保養(yǎng)分部：守護(hù)溫暖，春節(jié)我在崗！

2020-02-02 18550

2020年春節(jié)，是一個(gè)不尋常的春節(jié)，受到新型冠狀病毒的影響，許多成都市民取消原定出行計(jì)劃，選擇乖乖在家貓冬。打開(kāi)暖氣，在舒適的家居環(huán)境中“貓”過(guò)這一個(gè)特殊的春節(jié)，成了美景客戶(hù)每日必須的儀式感之一。美景舒適家客戶(hù)服務(wù)中心維修保養(yǎng)分部在這個(gè)春節(jié)之前早早部署安排好值班人員，75名維保技師、35名內(nèi)外勤春節(jié)期間在崗守護(hù)著美景每一名客戶(hù)的節(jié)日溫暖。

溫暖在線(xiàn)讓客戶(hù)“安心”

美景舒適家客戶(hù)服務(wù)中心作為美景公司的大后方，維保分部更是沖在客戶(hù)服務(wù)保障的第一線(xiàn)。1月17日，美景公司春節(jié)休假，美景舒適一號(hào)通（028）96098溫暖24小時(shí)在線(xiàn)，為各位客戶(hù)溫暖守歲。

維保團(tuán)隊(duì)合影

1月24日，是大年三十，比起往年，街頭巷尾冷清了許多。雖說(shuō)年味冷清，但三口之家的年夜飯也讓人心向往之。這一天，仍然有17位維保技師、3名維保內(nèi)勤、1名外勤與1名經(jīng)理堅(jiān)守在崗位，守護(hù)著屬于美景客戶(hù)的溫暖。

維保分部風(fēng)采

除夕夜，絕大多數(shù)人已經(jīng)回到家鄉(xiāng)的山水中，像維保內(nèi)勤李小琳這個(gè)年紀(jì)的女孩子，父母早已急切地期盼著她的歸來(lái)。年夜飯吃什么？哪天回家？這些問(wèn)題問(wèn)在她的心頭，在她口中都化作一句風(fēng)輕云淡的——“應(yīng)該的！”李小琳說(shuō)，“只要工作需要，我就在崗！”一個(gè)人的除夕夜里寂靜無(wú)聲，惟有李小琳操作鍵盤(pán)發(fā)出的打字聲，猶如辭舊迎新的鞭炮聲……

維保分部風(fēng)采

是的，守護(hù)萬(wàn)家溫暖，不僅僅是春節(jié)，每一個(gè)節(jié)假日，美景24小時(shí)在線(xiàn)，不僅守護(hù)著萬(wàn)家客戶(hù)的溫暖，更是在一年四季守護(hù)著大家的好風(fēng)好水。

高效快速搶修讓客戶(hù)“舒心”

“今日?qǐng)?bào)修明顯上升！”“今日百分之四十保修在線(xiàn)上解決！”每日傍晚，當(dāng)日值班經(jīng)理都要向上級(jí)匯報(bào)當(dāng)日的維保情況。團(tuán)隊(duì)的服務(wù)效率、專(zhuān)業(yè)技能均代表著公司的品牌形象。近年來(lái)，維保客戶(hù)服務(wù)滿(mǎn)意度不斷提升，頻頻獲得客戶(hù)高度肯定與嘉獎(jiǎng)——在客戶(hù)服務(wù)中心維保分部的榮譽(yù)墻上，掛滿(mǎn)了客戶(hù)送來(lái)的感謝信與錦旗。榮譽(yù)屬于維保分部，更是屬于每一個(gè)守土有責(zé)的美景人。

維保園區(qū)值班情況反饋

據(jù)維保內(nèi)勤主管李怡霖介紹，在節(jié)假日期間，80%的維保能實(shí)現(xiàn)“當(dāng)日受理當(dāng)日畢。”李怡霖說(shuō)，“在整個(gè)春節(jié)期間我們維保分部所有的員工都要輪流在崗，讓客戶(hù)過(guò)上一個(gè)祥和舒適的春節(jié)，我們的服務(wù)不打烊！”

維保園區(qū)值班情況反饋

是的，每一名維保技師服務(wù)不打烊、責(zé)任不打烊，揮別客戶(hù)后，步履生風(fēng)，趕著回家與家人團(tuán)圓。

優(yōu)質(zhì)服務(wù)讓客戶(hù)“暖心”
1月26日，美景舒適家后臺(tái)微信群中，有這樣一條消息——一名峨眉山市的張姓客戶(hù)的朋友圈中這樣寫(xiě)道：“美景舒適家！周師傅放棄節(jié)假日休息，在這特殊的日子，冒著疫情，不遠(yuǎn)百里來(lái)到峨眉山維修暖氣，保障我們生活的正常運(yùn)行，技術(shù)專(zhuān)業(yè)過(guò)硬，服務(wù)態(tài)度好，選擇暖氣還是需要良好口碑，我推薦美景舒適家！”

在大家紛紛點(diǎn)贊維保技師周宗華后，維保主管李怡霖聲聲催促著：“快回來(lái)，還有一家等著你！”

是的，從一家的溫暖奔赴另一場(chǎng)溫暖與舒適的守護(hù)，在這個(gè)特殊的春節(jié)里，美景舒適家溫暖在線(xiàn)，始終以行業(yè)龍頭之姿態(tài)堅(jiān)守企業(yè)責(zé)任，保障每名客戶(hù)在舒適的居家環(huán)境中渡過(guò)安全、祥和的春節(jié)。

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